Terms & Conditions

Methods of Payment
1. We do not offer Cash, check, wire transfer* or money order. 

2. Master Card, Visa, Discover, & American Express. 
Credit card payments do not qualify for 3% discounts.

3. PayPal*
For Wholesale orders, we will send you a PayPal invoice to pay after your order is placed. Additional fees may be charged.

4. Open Account
We do not offer credit applications and by approval by our credit department.

*International orders must be paid in full by wire transfer or PayPal before order ships


We ask that our returns be set up within 14 days of receipt, unused, still in the original packaging, and free of damage. Once we receive the item back and inspected, you will be refunded for the original subtotal minus the cost of the return label(s) and the restocking fee. 

Please follow up return requirements below:

• Product must be unused and in original packaging
• Pack and tape your package securely
• Place the return number on the return label or on a piece of paper attached securely to the package
• Allow 4-7 business day for return process
• Please let us know when you drop off the return package/s and  follow up your refund
• Restocking fees: Commercial (%20), Residential (%25)
•Items must not be abused, modified or damaged by accident.

Custom orders, special orders and used goods are not returnable, refundable or available for credit.


Once an order is placed, there is a 1-hour window that we can guarantee cancellation. Please CONTACT US immediately, call/text +1 857-800-1332 or chat with us. Please note, once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy. If an order is cancelled or refused after it was shipped, you are responsible for any incurred shipping charges.

Shipping Policies

Please verify your shipping information carefully. We will need to charge for a change in address, service, or residence/commercial status if made after your order has shipped. To ensure on time delivery, orders are immediately sent to the warehouse and entered into the fulfillment process. When the fulfillment process starts, orders cannot be modified as it is extremely difficult to interrupt the process to apply any changes. Therefore, it is advised that customers be certain of the item(s) being ordered and have done comparison shopping as we do not provide any price matching.

Fed Ex/UPS Shipments
All shipments will be shipped Fed Ex or UPS unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical. 

Common Carrier Shipments

Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.

A standard freight rate requires you to take the items off of the back of the truck. If the items are too heavy or large, a lift gate can be used to get the shipment to the ground. An additional fee will be charged.

A limited access delivery is a shipment that is delivered to a residence, church, school, construction site, or military base and is an additional charge.

If a delivery appointment must be made, there may be an extra charge. An appointment enables you to have people ready at the delivery time to help unload the truck. It will generally add at least one additional day to the standard transit time.

Transit times are based on the carrier's average transit time of all shipments to your area. If you need your shipment on a particular day and/or time, you must request a guaranteed delivery along with the required date and time. We will give you a specific quote for guaranteed services. The guarantee is for the additional guarantee charges. If the shipment does not arrive on the guaranteed day and/or time, you are refunded the guaranteed portion of the freight charges. Situations involving physical phenomenon or natural disasters considered out of the control of the carrier are exempt from these guarantees

Without a guarantee, the freight likely arrives in the average number of days that is standard for that freight carrier. Since the projected number of days for delivery is an average, it could take longer or be delivered sooner. You will not be eligible for a refund of any freight charges in that case.

Lowpricesupply INC must approve any and all additional freight charges before delivery. The driver cannot approve of any extra charges such as inside delivery or lift gate. If these services are needed at time of delivery, it may delay your shipment until another day because the driver cannot get approval without calling their company and in return the freight line must call the shipper. This cannot be done at time of delivery.

If the carrier attempts delivery and is unable to deliver, a redelivery charge may apply.

How to Receive Your Shipment

You are obligated to inspect and count the items within a reasonable time before the driver leaves. If damage or a shortage is discovered, you must note the delivery receipt "damaged" or "short" with the details of what is damaged or short. The driver must also sign the delivery receipt . Damaged and/or missing goods must be noted at the time of delivery and witnessed in writing by the delivery driver or it is considered concealed damage or loss after delivery.

If You Have Damage or Loss

If you have received freight that is short or damaged you must call the freight company for a possible inspection and to file a claim with them. If you have refused all or part of a shipment, Lowpricesupply INC will file a claim on the refused portion. Please contact us, Call/text 857-800-1332 or Chat with us to help with the process and to enable a quick replacement of the damaged or lost items.