Terms & Conditions
Methods of Payment
2. Master Card, Visa, Discover, & American Express.
4. Open Account
*International orders must be paid in full by wire transfer or PayPal before order ships
We ask that our returns be set up within 14 days of receipt, unused, still in the original packaging, and free of damage. Once we receive the item back and inspected, you will be refunded for the original subtotal minus the cost of the return label(s) and the restocking fee.
Custom orders, special orders and used goods are not returnable, refundable or available for credit.
Once an order is placed, there is a 1-hour window that we can guarantee cancellation. Please CONTACT US immediately, call/text +1 857-800-1332 or chat with us. Please note, once an order has shipped it may not be cancelled. If your item is returnable, you may return the item subject to the return policy. If an order is cancelled or refused after it was shipped, you are responsible for any incurred shipping charges.
Please verify your shipping information carefully. We will need to charge for a change in address, service, or residence/commercial status if made after your order has shipped. To ensure on time delivery, orders are immediately sent to the warehouse and entered into the fulfillment process. When the fulfillment process starts, orders cannot be modified as it is extremely difficult to interrupt the process to apply any changes. Therefore, it is advised that customers be certain of the item(s) being ordered and have done comparison shopping as we do not provide any price matching.
Fed Ex/UPS Shipments
Common Carrier Shipments
Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.
A standard freight rate requires you to take the items off of the back of the truck. If the items are too heavy or large, a lift gate can be used to get the shipment to the ground. An additional fee will be charged.
A limited access delivery is a shipment that is delivered to a residence, church, school, construction site, or military base and is an additional charge.
If a delivery appointment must be made, there may be an extra charge. An appointment enables you to have people ready at the delivery time to help unload the truck. It will generally add at least one additional day to the standard transit time.
Lowpricesupply INC must approve any and all additional freight charges before delivery. The driver cannot approve of any extra charges such as inside delivery or lift gate. If these services are needed at time of delivery, it may delay your shipment until another day because the driver cannot get approval without calling their company and in return the freight line must call the shipper. This cannot be done at time of delivery.
If the carrier attempts delivery and is unable to deliver, a redelivery charge may apply.
How to Receive Your Shipment
You are obligated to inspect and count the items within a reasonable time before the driver leaves. If damage or a shortage is discovered, you must note the delivery receipt "damaged" or "short" with the details of what is damaged or short. The driver must also sign the delivery receipt . Damaged and/or missing goods must be noted at the time of delivery and witnessed in writing by the delivery driver or it is considered concealed damage or loss after delivery.
If You Have Damage or Loss
If you have received freight that is short or damaged you must call the freight company for a possible inspection and to file a claim with them. If you have refused all or part of a shipment, Lowpricesupply INC will file a claim on the refused portion. Please contact us, Call/text 857-800-1332 or Chat with us to help with the process and to enable a quick replacement of the damaged or lost items.